SERVICE-CLOUD-CONSULTANT TRAINING QUESTIONS, SERVICE-CLOUD-CONSULTANT PRACTICE EXAM ONLINE

Service-Cloud-Consultant Training Questions, Service-Cloud-Consultant Practice Exam Online

Service-Cloud-Consultant Training Questions, Service-Cloud-Consultant Practice Exam Online

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Salesforce Service-Cloud-Consultant Exam is an advanced-level certification that validates the candidate's knowledge and skills in the Salesforce Service Cloud platform. It is a challenging exam that requires extensive knowledge of the Service Cloud features and functionalities, and passing the exam can significantly boost the candidate's career prospects. If you are a Salesforce professional looking to specialize in the Service Cloud domain, then the Salesforce Certified Service Cloud Consultant certification is the perfect credential to showcase your expertise.

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Who should take the Service-Cloud-Consultant exam

The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam Certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.

Salesforce Certified Service cloud consultant Sample Questions (Q104-Q109):

NEW QUESTION # 104
Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier l had progressed in troubleshooting?

  • A. Lighining Row Component
  • B. Path for Cases
  • C. Service Console Macros
  • D. Lightning Guided Engagement

Answer: B

Explanation:
Explanation
Path for Cases is a feature that can allow a tier 2 service representative to take over case processing from tier 1 and know how far tier 1 had progressed in troubleshooting. Path for Cases is a feature that allows administrators to define the key stages and steps for resolving cases in Salesforce. Path for Cases can help agents track the progress of each case and see the guidance and tips for each stage. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.path_setup_cases.htm&type=5


NEW QUESTION # 105
Universal Containers customers are encouraged to submit web cases when they find errors or omissions in
product documentation. The information is captures on a case with the "Errata" record type. The Technical
Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?

  • A. Create a workflow rule and email alert action that sends an email to the case contact when a case with
    the "Errata" record type is created
  • B. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type
    is created
  • C. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record
    type is created
  • D. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record
    type is created

Answer: A


NEW QUESTION # 106
A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

  • A. Assign a single agent to create the activities on all new onboarding cases.
  • B. Add an object-specific custom quick action to create new activities.
  • C. Provide a macro that will automatically create the activities when executed.
  • D. Hire a certified developer to write an apex trigger that creates each new activity.

Answer: C


NEW QUESTION # 107
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

  • A. Enable the Moderation feature to automatically create cases from posts.
  • B. Create and assign permission sets to give agents social account access.
  • C. Retrieve Social Studio credentials.
  • D. Select two Twitter or Facebook accounts.

Answer: B,D


NEW QUESTION # 108
Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider?

  • A. Omni-Channel
  • B. Case Escalation
  • C. Case Milestones
  • D. Entitlements

Answer: D

Explanation:
Entitlements are units of customer support in Salesforce, such as phone support or web support. They allow you to define different levels of support for different customers and ensure that agents are working within the service level agreement (SLA). You can use entitlements to track service contracts, create service level agreements, and verify customer eligibility for support. Verified References: [Salesforce Help: Entitlement Management]


NEW QUESTION # 109
......

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